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Help

FAQs for questions and support request we often do get

In-game mechanisms

  • Defined Words / Glossar
  • Events
  • What are Spellbooks and how do I get them?
  • How to unlock skins?
  • Can I unlock a hero in later areas?
  • What is Essence and how do I use it?

Shop & Payment

  • What are Area Packs?
  • What are Booster Packs?
  • How do Special Offers work?
  • How to refund purchases?
  • What to do if I had an issue with a purchase?

Account

  • How to rename my account?
  • How to save my account?
  • How to continue playing on another device?
  • How to restore my account?

Misc

  • Match Connection
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